Service Apex BDC
Our plug-and-play solution is designed with one main goal: to drive more traffic to your service department, ensuring consistent growth and efficiency.
Inbound Calls
Our team will ensure that every customer is answered quickly, helping your service team stay focused and efficient. This results in more appointments, happier customers, and improved CSI scores.
Outbound Calls
Our proactive outbound appointment scheduling targets first visits, missed appointments, declined services, and more, ensuring your service department stays busy and your customers remain engaged.
Email Campaigns
We create and launch targeted email campaigns designed to retain your customers and fill your service bays with appointments for the services you need booked the most.
High-Level Communication
A direct line of communication between your staff and ours ensures smooth appointment flow, keeping you updated on service specials and providing non-appointment customers with the information they need.
What we offer?
We schedule all service appointment opportunities based on the parameters provided, ensuring an average speed of answer rate of 20 seconds or less.
If the response time ever exceeds 20 seconds (despite our hourly monitoring), please have the manager contact me immediately, so I can deploy overflow agents in real time to resolve the issue.
We begin answering inbound phone calls at 7 AM and continue until 10 PM. We capitalize on after-hours calls, which opens up a 15% increase in opportunities due to our extended availability.