Service BDC
Our plug and play situation where our main goal is to build traffic for your service department
Inbound Calls
It can be difficult for a busy service team to answer calls. Our team will ensure every customer gets answered quickly, resulting in more appointments, happier customers, and better CSI.
Outbound Calls
Proactive outbound appointment scheduling for first visits, missed appointments, declined service, and more.
Email Campaigns
We build and push email campaigns that help you retain more customers and load your service bay with service appointments for services you need booked most.
High-Level Communication
A direct line of communication from your staff to ours helps maintain optimal appointment flow, staying up to date with service specials and getting any non-appointment customers the information they need.
What we offer?
Schedule all service appointment opportunities within the parameters that have been provided to us with an average speed of answer rate of 20 secs or less.
If it ever gets higher than that (even though we monitor it hourly), I want the manager to give me a call as soon as possible so that I can add overflow agents in real time.
We pick up all inbound phone calls starting at 7 am and continue to do so until 10 pm at night.
We find that we catch all of those after-hours calls and take advantage of those opportunities, so this leaves room for about a 15% increase due to availability after hours.